Returns & Shipping Policy

Last updated: May 24, 2026

This Returns & Shipping Policy applies to all purchases made through eatenbyclowns.com. By placing an order, you agree to the terms set forth below. This Policy is incorporated by reference into our Terms of Use and supersedes any prior returns or shipping policies posted on the Site.

1. About Our Fulfillment

Eaten By Clowns is a sole proprietorship based in Las Vegas, Nevada. Physical merchandise is fulfilled through third-party providers including:

• Amazon Merch on Demand — apparel and select print-on-demand merchandise
• AliExpress and dropship partners — additional merchandise
• Elastic Stage — vinyl records and physical music media

Each fulfillment partner has its own production timelines, shipping methods, and quality control processes. While we work with reputable providers, certain aspects of fulfillment (production speed, shipping carrier performance, customs processing) are outside our direct control.

2. Order Processing Times

Item Type	Processing Time
Standard items (in-stock)	2-7 business days
Print-on-demand merchandise	5-10 business days
Vinyl records and physical music media	7-14 business days
Made-to-order items	Up to 21 business days
Pre-orders	Ships near or after release date (see Section 11)

Processing time is the period between when you place an order and when it ships. It does not include shipping transit time. Processing times are estimates and may be longer during high-volume periods (such as album releases, holidays, or sales).

3. Shipping Times and Costs

Destination	Estimated Transit Time
United States (domestic)	5-14 business days after processing
Canada	10-21 business days after processing
International	14-45 business days after processing (varies by country and customs)

All shipping times are estimates and not guaranteed. Delays may occur due to weather, customs processing, carrier issues, peak shipping seasons, or other factors beyond our control.

Shipping costs are calculated at checkout based on destination, weight, and shipping method, and are non-refundable except in cases where we cancel an order before shipping.

Tracking numbers are provided by email once your order ships, typically within 24-48 hours of dispatch by our fulfillment partner.

4. International Orders, Customs, and Duties

International customers are responsible for all import duties, customs fees, value-added taxes (VAT), and other charges imposed by the destination country. These charges are not included in the product price or shipping cost at checkout and are collected by the carrier or customs authority upon delivery.

Refused packages: If an international package is refused at customs due to unpaid duties or any other reason, and is returned to the fulfillment partner, the customer is responsible for all original shipping costs and any return shipping costs incurred. Refunds for refused international packages are limited to the cost of the merchandise itself, less the original and return shipping costs.

Embargoed destinations: We do not ship to countries subject to U.S. trade sanctions or embargoes. Orders to such destinations will be cancelled and refunded.

5. Address Changes

To change a shipping address on an order, contact eatenbyclowns11@gmail.com as soon as possible, ideally within twenty-four (24) hours of placing the order. We cannot guarantee that address changes can be made after fulfillment has begun. If an order has already shipped, we cannot intercept or redirect it. You are responsible for providing an accurate and complete shipping address at checkout.

If a package is returned to the fulfillment partner due to an incorrect or incomplete address provided by the customer, the customer is responsible for re-shipment costs.

6. Returns Eligibility

We accept returns only under the following conditions:

• The item is physical merchandise (apparel, accessories, vinyl records, CDs) — digital downloads and streaming services are non-refundable;
• The item is defective, damaged on arrival, or incorrectly fulfilled (wrong item, wrong size, missing components);
• The item is unopened and in original condition with all original packaging, tags, and shrink-wrap intact;
• The return is requested within thirty (30) days of the delivery date;
• Prior return authorization has been issued by us (see Section 8).

What Qualifies as “Defective” or “Damaged on Arrival”

• Defective: Manufacturing defect, broken zipper or seam, misprint, off-center print, fabric flaw, vinyl with skip or warp from production, scratched disc from sealed package;
• Damaged on arrival: Item visibly damaged when package was first opened — cracked vinyl jacket, ripped shirt from shipping, dented or punctured packaging that affected the item inside;
• Incorrect fulfillment: Wrong size, wrong color, wrong product, wrong album received compared to what was ordered.

Normal wear from use, minor color variation between screen and product, slight differences between print runs, or dissatisfaction with fit/style are NOT considered defects. Print-on-demand and dropship products may have minor variations in color, finish, or design that are inherent to the manufacturing process and not grounds for return.

7. Non-Returnable Items

The following items are not eligible for return or refund except where required by applicable law:

• Digital downloads and digital products (all digital sales are final);
• Streaming services and licenses;
• Opened physical media (vinyl records, CDs, cassettes) once shrink-wrap or seal is broken, except in cases of manufacturing defect;
• Made-to-order items, custom items, and personalized merchandise;
• Print-on-demand items where the only issue is buyer’s remorse or sizing preference (please review size charts before ordering);
• Sale, clearance, or final-sale items marked as such at the time of purchase;
• Items damaged through normal wear, washing, or misuse;
• Gift cards and store credit.

8. How to Start a Return

All returns require prior authorization. Do not ship items back to any address without first contacting us. Items returned without authorization will not be processed.

To request a return:

1. Email us at eatenbyclowns11@gmail.com within 30 days of delivery with the subject line “Return Request.”
2. Include: your order number, the item(s) you are returning, the reason for return, and clear photos of the defect, damage, or incorrect item.
3. For damaged or defective items: Photos must be submitted within forty-eight (48) hours of delivery and must show the item clearly, including any visible damage or defect, and original packaging if damage occurred in shipping.
4. Wait for authorization: We will respond within 5 business days with either return authorization and instructions or a request for additional information.
5. Ship the item only after receiving authorization, using the address and instructions we provide. Keep your shipping tracking number.

9. Return Shipping Costs

• Defective items or our error: We cover return shipping costs and will provide a prepaid shipping label for U.S. domestic returns. For international returns of defective items, we will reimburse reasonable return shipping costs upon receipt of the returned item.
• All other authorized returns: The customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we are not responsible for items lost in return transit.

10. Refunds

Once we or our fulfillment partner receives and inspects the returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to the original method of payment within five (5) to ten (10) business days. Please note:

• Your bank or credit card issuer may take additional time (typically 3-10 business days) to post the refund to your account;
• Original shipping costs are non-refundable except where we cancel the order or the return is due to our error;
• Refunds for refused international packages are limited as described in Section 4;
• We do not charge restocking fees;
• We do not issue partial refunds for buyer’s remorse on opened items.

If your refund has not appeared after fifteen (15) business days, contact eatenbyclowns11@gmail.com and we will investigate.

11. Exchanges

We do not currently offer direct exchanges due to our third-party fulfillment structure. If you need a different size, color, or item, please return the original item (following the process in Section 8) and place a new order for the replacement item. The original item, if eligible, will be refunded once received.

12. Gifts

If you received an item as a gift and need to initiate a return, contact eatenbyclowns11@gmail.com with the original order number (if available) and the giver’s name. Refunds for gift returns will be issued to the original purchaser’s payment method.

13. Lost or Stolen Packages

Marked as Delivered but Not Received

If tracking shows your package as delivered but you have not received it:

1. Check with neighbors, household members, and any safe-drop locations;
2. Wait 48 hours, as packages are sometimes marked delivered before they physically arrive;
3. Contact your local post office or carrier with the tracking number;
4. If still not located after 5 business days, contact eatenbyclowns11@gmail.com with your order number.

We will work with the fulfillment partner and carrier to investigate. Resolution may take 2-4 weeks. Once an item is marked delivered by the carrier, we are limited in our ability to issue refunds, but we will investigate in good faith.

Lost in Transit (Never Delivered)

If your package is lost in transit (tracking shows no movement or status update for an extended period):

• U.S. domestic: If no tracking update for 21 days after ship date, contact us to initiate a lost-package claim.
• International: If no tracking update for 60 days after ship date, contact us to initiate a lost-package claim.

Lost-package claims must be filed within ninety (90) days of the original order date. We will work with the fulfillment partner to investigate, and if the package is confirmed lost, we will reship the item or issue a refund at our discretion.

14. Pre-Orders and Backorders

Pre-Orders

Pre-orders are accepted for items not yet released. Payment is collected at the time of order placement. Pre-orders ship on or near the announced release date. Release dates are estimates and may shift due to production, manufacturing, or distribution delays beyond our control.

Pre-orders may be cancelled by the customer for a full refund at any time before the item ships. Once the pre-order has shipped, standard return policies apply.

Backorders

If an in-stock item becomes unavailable after your order is placed, we will notify you with options including waiting for restock, substituting with a comparable item, or cancelling for a full refund.

15. Third-Party Purchases

This Returns & Shipping Policy applies only to purchases made directly through eatenbyclowns.com. For Eaten By Clowns merchandise or music purchased through third-party platforms (including Bandcamp, Amazon, streaming services, physical record stores, or other retailers), please refer to that platform’s or retailer’s return policy.

16. Order Cancellations

To cancel an order, contact eatenbyclowns11@gmail.com as soon as possible after placing the order. We will make reasonable efforts to cancel orders that have not yet entered fulfillment. Once an order has shipped, it cannot be cancelled and must be returned according to the process in Section 8.

17. Fraudulent Returns and Abuse

We reserve the right to refuse returns, refunds, or future orders from any customer who:

• Submits fraudulent return requests, false damage claims, or doctored photos;
• Returns items in a condition substantially different from what was claimed;
• Repeatedly initiates chargebacks instead of contacting us first (see Terms of Use Section 7.1);
• Engages in a pattern of returns that suggests systematic abuse of our return policy.

Fraudulent returns may be reported to law enforcement and pursued through civil remedies.

18. Disputes and Chargebacks

If you have an issue with an order, please contact us first at eatenbyclowns11@gmail.com. We respond to all good-faith inquiries within 5 business days. Filing a chargeback or payment dispute without first attempting resolution constitutes a breach of our Terms of Use (see Terms Section 7.1).

19. Risk of Loss

Risk of loss and title for products pass to you upon delivery to the carrier. We are not liable for damage that occurs during transit caused by the carrier, except as covered by the defective/damaged-on-arrival process in this Policy.

20. Changes to This Policy

We reserve the right to update this Returns & Shipping Policy at any time. The updated Policy will be posted on this page with a new “Last Updated” date. The version in effect at the time of your order governs that order. Continued use of the Site after changes are posted constitutes acceptance of the updated Policy.

21. Consumer Rights Notice

Nothing in this Policy limits your rights under applicable consumer protection laws. If you reside in a jurisdiction with mandatory consumer protections (such as the United Kingdom, European Union, Australia, or U.S. states with specific consumer return rights), you may have additional rights that this Policy cannot waive.

22. Contact

For all questions about returns, shipping, lost packages, or any order-related issue:

Eaten By Clowns
Returns & Customer Service
Las Vegas, Nevada
Email: eatenbyclowns11@gmail.com

Please use a clear subject line (“Return Request,” “Lost Package,” “Address Change,” etc.) to expedite handling.